Technical Issues
Why is there a gap in my kapow data?
On Tuesday 5th July 2022, we paused kapow data collection to address a technical issue in the kapow database. This is an issue with the data correlation. Your kapow data up to Tuesday 5th July 2022 is safe. We have also paused kapow email ...
What happens to my kapow access and my kapow data if I leave my employer?
Your access to kapow for business will be terminated by your employer, and your kapow data will be destroyed. This includes all of your kapow data. You will not be able to restore it or any data associated with this kapow account. Your employer will ...
How do you process my kapow data?
We process your kapow data using cloud infrastructure. We only collect as little data as possible, and all data that can be encrypted is encrypted. We are a global organisation, therefore, your data may be transferred to any of our operating ...
Whose kapow information can I see?
As a individual kapow user, you can see only your own kapow information. As a kapow for business user, your employer has allowed you to see the aggregated kapow information for your entire organisation. This information is completely anonymised and ...
Who sees my kapow data?
Only you see your kapow data. Nobody else sees your kapow data, unless you choose to share “my kapow”.
Who owns my kapow data?
You own your kapow data. Neither Broadleaf Global, or your employer if you're a kapow for business user, owns your kapow data.
How do I install kapow on my mobile device?
Installing kapow on your mobile device is easy to do and is the fastest way to access kapow. After you've followed the below instructions, you will have a kapow icon on your device home screen. An added benefit is that all future system updates from ...
How do I get the latest version of kapow on my mobile device?
In May 2021, we made a change to kapow that ensures you'll always be on the latest version as we continue to add more features and functions to the application. However, to make this work you may need to uninstall and reinstall the application on ...
I can get into my spaces but cant access my dashboard
Hi there, we're sorry you're having problems with accessing your dashboard, this could be for a number of reasons but we tend to find that its because we've just upgraded parts of kapow but your device is still trying to access the old version. Don't ...
How do I submit an idea or enhancement request for kapow?
Wow... go you! We'd love to hear from you. Visit the kapow help centre to submit a ticket with the category eager to submit a feature enhancement request and the priority Just FYI. A member of the team will be in touch.
How can I report a kapow bug?
Ghhhaaarrr, we're sorry about that! In the unlikely event you discover a bug in the kapow application, or, an issue with the content in kapow, please use the kapow help centre to submit a ticket with the category keen to report a bug or issue and ...
I'm having trouble signing up for kapow
When you register for kapow, you will receive a welcome activation email, almost immediately. If you don't receive your welcome activation email within 30 minutes: Check your email spam/junk folder to ensure it our email hasn't inadvertently ended up ...
I've got a feature enhancement suggestion
Great! We love to get feedback from our community on things they would like to see in kapow. You can raise a feature enhancement request by submitting a support ticket here
How can I report a bug?
Oh no really sorry to hear that, please let us know by raising a ticket here and we can get working on it straight away. If we need any further clarification then we’ll send you an email.
I didn't receive my account verification email
Please check your spam/junk folder. This is almost always where email ends up when you can’t find it. If you haven't then please let us know by raising a ticket here
I have forgotten my kapow password
If you've forgotten your password there's no need to worry. Just visit the password reset page, enter the email address associated with your account and we will send you an email containing a link to a page where you can reset your password. Once you ...