Payments
I get kapow from my organisation. Who pays for that?
Congratulations! We're thrilled that your organisation has invested in your wellbeing through the gift of kapow. And because your organisation provides you with kapow, you have nothing to pay. Through its investment in kapow, your organisation has ...
How can I cancel my membership?
We'll be sorry to see you go, but you can cancel your membership at anytime by logging into your account and selecting 'My Membership' from the menu. You will still have access to kapow until the end of your billing cycle.
Can I cancel my free trial if I change my mind?
Yes. You can cancel anytime by logging into your account, going to ‘My Membership' from the menu and selecting 'cancel' from the options.
Can I switch from a monthly to an annual subscription?
Yes!
Card change or cancellation
If you’ve had charges to your card, that you have not recognised, you may well have chosen to cancel your card to avoid unauthorised activity on your account. If we are processing a refund for you during this period please do not worry, your bank ...
Suspected fraud
Fraud is a subject that we take very seriously, and we will do everything in our power to assist you, our customer, when there is suspected fraud. What we'll need We'll ask you for some basic bank details to allow us to locate any charges being made ...
Payment rejected by card issuer
If your payment has been rejected by your card issuer, this can be due to the following two reason 1. Card doesn't support this type of transaction To prevent fraud, some card providers block payments to subscription services to avoid customers being ...
How often will I make payments?
Kapow is a subscription service, which means you’ll make a payment on the same day that you subscribed. We offer a monthly and annual subscription. So, for example, for a monthly subscription if you created the account on 23rd November you will make ...
How can I pay?
Currently the only payment method we accept is card; this can be a credit, debit, or pre-payed cash card. All payments are made securely through our payment provider, who will verify the payment and have strict measures in place to protect our ...