General Articles
How do I change my account details?
You can update your account details at any time while you're using kapow. Tap or click the kapow menu (top right) then select My Account. There, you can edit your first name, last name, email address and mobile phone number. You can set your contact ...
How do I stop getting emails from kapow?
We love to stay in touch with you, and ensure you're always in the know about the latest news, benefits and offers from kapow. Email is the most direct way for us to do that! But, if you don't want to receive email communications from kapow, you ...
Why don't I receive emails from kapow?
Email is the fastest and most direct way for us to ensure you're always in the know about the latest news, benefits and offers from kapow. Here are some common reasons you may not be receiving our email communications: Is your email address ...
What are your Terms of Service?
These Terms and Conditions are the standard terms for the sale of services through our website www.kapow.life Registered Number (company No 10590642) whose registered whose registered address is Broadleaf Global Ltd is at The Rectory, 1 Toomers ...
What's included in my free trial?
Everything a paying member has access to just for a limited amount of time.
What's included in my membership?
Everything! We want you to be on the journey with us so we won’t charge for any additional features that we will release. We have some exciting plans for kapow in the future so would love it if you could be on the journey with us.
I'm locked out of my account, what do I do?
Don’t worry if you’ve tried to log in too many times with the incorrect details, you will only be locked out for five minutes.
How many times can I reset my password?
You can reset your password as many times as you like. However, if you try to log in too many times using the incorrect details your account will be temporarily locked.
I reset my password but didn't receive an email
Please check your spam/junk folder. This is almost always where email ends up when you can’t find it. Remember though the email has a time limited link (30 minutes) that takes you to a page where you can set your password. Don’t worry though as you ...
Why do I need to verify my account?
We need to know that the email address that you used to register is valid so that we can contact you if we need to. Without a valid email address (which may just sometimes have been typed wrongly) we can’t provide you with support or reset your ...
Is kapow going to be available as an app?
Kapow is a Progressive Web App (PWA) so it looks exactly as an app would on your mobile device but will load faster, be more reliable, and enables us to create a more engaging journey for our members than an IOS or Android app would have permitted.
Why do I have to login every time I use kapow?
For security purposes, our system logs you out after 24 hours of inactivity. This is so that someone else cannot get into your account if you accidentally leave it open on a more public computer. You may also be automatically logged out if you log in ...